Transforming Health Systems. Improving Lives.
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Healthcare Setting
Hospitals & Health Systems; Primary Healthcare; Public Health & Community Services
Primary Audience
Healthcare managers and quality professionals responsible for monitoring performance
Key Roles
Healthcare Manager / Administrator; Quality Professional; Facility In-charge; Operations Professional; Public Health Professional
Healthcare Performance Management & KPIs
About the Course
This course develops practical capability in selecting meaningful KPIs, defining measures, interpreting trends, identifying performance gaps and using review processes to trigger action.
Learning Outcomes
Define useful KPIs; distinguish measures from targets; interpret trends and variation; identify priority performance gaps; and develop action-oriented performance reviews.
Course Modules
Practical Application
Create a focused KPI set for a healthcare service and use sample data to identify priorities and recommended actions.
Course Instructor
HealSol Academy
Assessment
KPI exercise + performance review assignment
Certificate of Completion
Certificate of Completion
Prerequisites
Basic familiarity with healthcare indicators or routine reporting.