Transforming Health Systems. Improving Lives.
Transforming Health Systems. Improving Lives.
MusQan – Child Friendly Services Initiative
Creating Compassionate, Safe & Child-Centric Health Facilities
Facilities Covered
SNCUs | NBSUs | Postnatal Wards | Paediatric OPDs | NRCs
Contact
+91 - 8384063112
About MusQan Initiative
MusQan is a national initiative aimed at making health facilities welcoming, safe, and responsive to the emotional, developmental, and clinical needs of children. MusQan promotes a holistic approach to pediatric care—where clinical excellence is delivered with compassion, dignity, and emotional sensitivity. ​It focuses on transforming care environments into child-friendly spaces where dignity, comfort, and compassionate care are central.
Key Principles of Child Friendly Care
1. Child-Centred Approach: Care is designed around the physical, emotional, and developmental needs of the child rather than institutional convenience.
2. Family Participation: Parents and caregivers are recognized as partners in care, encouraged to stay involved during treatment and recovery.
3. Safe & Supportive Environment: Facilities promote warmth, cleanliness, safety, and child-friendly infrastructure to reduce fear and anxiety.
4. Respect, Dignity & Privacy: Children are treated with compassion, respect, and sensitivity at all stages of care.
5. Effective Communication: Age-appropriate communication with children and clear, empathetic interactions with caregivers.
Core Focus Areas Under MusQan
1. Infrastructure & Environment
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Child-friendly ward layout, colour schemes, and signage
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Safe play areas and comforting surroundings
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Clean, hygienic, and well-maintained spaces
2. Clinical Care & Safety
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Standardized protocols for newborn and child care
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Infection prevention and control practices
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Safe medication and treatment practices
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3. Behavioural & Communication Practices
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Training healthcare workers in child-friendly communication
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Promoting empathy, patience, and reassurance
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Minimizing fear, pain, and anxiety during care
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4. Family-Participatory Care
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Active involvement of parents in care decisions
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Breastfeeding support and counselling
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Parental education on child health and nutrition
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5. Grievance Redressal & Feedback
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Accessible feedback mechanisms for caregivers
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Responsive grievance handling systems
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Continuous improvement based on patient feedback
Benefits of Implementing MusQan
✔ Enhanced quality of pediatric and newborn care
✔ Improved patient and family satisfaction
✔ Better clinical outcomes and reduced stress for children
✔ Strengthened trust in public health facilities
✔ Alignment with national child health quality standards
Our Support for MusQan Implementation
We provide end-to-end support to healthcare facilities for effective MusQan implementation:
1. Baseline Assessment & Gap Analysis
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Evaluation of existing child care practices and infrastructure
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Identification of gaps against MusQan standards
2. Capacity Building & Training
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Skill-based training for doctors, nurses, and support staff
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Sensitization programs on child-friendly and family-centred care
3. Infrastructure & Process Strengthening
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Guidance on child-friendly design improvements
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Support in developing SOPs and workflows
4. Quality Improvement & Mentoring
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Continuous mentoring and handholding support
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Internal assessments and readiness for external evaluations
5. Documentation & Compliance Support
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Assistance with documentation, checklists, and records
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Support during internal and external assessments
Why Choose Healsol Healthcare?
Proven Expertise
NQAS implementation experience across states and facility-types.
Blended Delivery
Onsite, virtual & e-learning for minimal disruption and maximum reach.
End-to-End Support
From baseline assessment to accreditation—and beyond.
Aligned to MoHFW
Workflows and training mapped to national guidelines and NHSRC frameworks.
Testimonials
“Transformation in quality was visible within months.”
— District Health Officer
“Mock assessments helped our team correct critical gaps.”
— Facility In-charge, CHC
“The LMS and resource library made on-the-job learning seamless.”
— Nursing Supervisor