MusQan - Quality Improvement Initiative

MusQan is a national initiative aimed at making health facilities welcoming, safe, and responsive to the emotional, developmental, and clinical needs of children. MusQan promotes a holistic approach to pediatric care—where clinical excellence is delivered with compassion, dignity, and emotional sensitivity. It focuses on transforming care environments into child-friendly spaces where dignity, comfort, and compassionate care are central.

Key Principles of Child Friendly Care

1. Child-Centred Approach: Care is designed around the physical, emotional, and developmental needs of the child rather than institutional convenience.

2. Family Participation: Parents and caregivers are recognized as partners in care, encouraged to stay involved during treatment and recovery.

3. Safe & Supportive Environment: Facilities promote warmth, cleanliness, safety, and child-friendly infrastructure to reduce fear and anxiety.

4. Respect, Dignity & Privacy: Children are treated with compassion, respect, and sensitivity at all stages of care.

5. Effective Communication: Age-appropriate communication with children and clear, empathetic interactions with caregivers.

Core Focus Areas Under MusQan

1. Infrastructure & Environment

Child-friendly ward layout, colour schemes, and signage
Safe play areas and comforting surroundings
Clean, hygienic, and well-maintained spaces

2. Clinical Care & Safety

Standardized protocols for newborn and child care
Infection prevention and control practices
Safe medication and treatment practices

3. Behavioural & Communication Practices

Training healthcare workers in child-friendly communication
Promoting empathy, patience, and reassurance
Minimizing fear, pain, and anxiety during care

4. Family-Participatory Care

Active involvement of parents in care decisions
Breastfeeding support and counselling
Parental education on child health and nutrition

5. Grievance Redressal & Feedback

Accessible feedback mechanisms for caregivers
Responsive grievance handling systems
Continuous improvement based on patient feedback

Benefits of Implementing MusQan

✔ Enhanced quality of pediatric and newborn care
✔ Improved patient and family satisfaction
✔ Better clinical outcomes and reduced stress for children
✔ Strengthened trust in public health facilities
✔ Alignment with national child health quality standards

Our Support for MusQan Implementation

We provide end-to-end support to healthcare facilities for effective MusQan implementation:

1. Baseline Assessment & Gap Analysis

Evaluation of existing child care practices and infrastructure
Identification of gaps against MusQan standards

2. Capacity Building & Training

Skill-based training for doctors, nurses, and support staff
Sensitization programs on child-friendly and family-centred care

3. Infrastructure & Process Strengthening

Guidance on child-friendly design improvements
Support in developing SOPs and workflows

4. Quality Improvement & Mentoring

Continuous mentoring and handholding support
Internal assessments and readiness for external evaluations

5. Documentation & Compliance Support

Assistance with documentation, checklists, and records
Support during internal and external assessments

Why Choose Healsol Healthcare?

Proven Expertise

NQAS implementation experience across states and facility-types.

Blended Delivery

Onsite, virtual & e-learning for minimal disruption and maximum reach.

End-to-End Support

From baseline assessment to accreditation—and beyond.

Aligned to MoHFW

Workflows and training mapped to national guidelines and NHSRC frameworks.

Ready to strengthen your facility’s quality journey?

Take the next step toward excellence in cleanliness and quality.

Request Proposal

Testimonials

“Transformation in quality was visible within months.”

— District Health Officer

“Mock assessments helped our team correct critical gaps.”

— Facility In-charge, CHC

“The LMS and resource library made on-the-job learning seamless.”

— Nursing Supervisor